Delivery Delays

We have been informed of delays to the following areas:

Scotland

none reported

USA

Homeland Security have put in place additional security following threats which has resulted in significant delays from November sent items onwards. We therefore recommend using Fully Tracked post for all items there.

UPDATE:-We are still as of 25/1/11 being advised of SEVERE delays to USA mail.

SNOW - UK

none reported

In Stock Delivery

If your order is in stock we will deliver your order right away. We will normally send your order to you in 2 - 3 business days . International orders are generally received between 7-14 days. Please allow additional time over Christmas and National holidays.

Orders containing embroidered items can take up to 21 days from order to delivery, this is because we use an external company to do these for us.

** If your item is urgent, we would advise that for UK you choose Special Delivery and for International orders you contact us on 0845 602 9520 or email us at admin@pinkequine.com and we will advise the most expedient method.

Out of Stock Item

If you order an item in most cases we will have stock held, however there are occasions where we may subsequently find that an item you would like is out of stock.

In these circumstances, we will email you and advise you of this, together with potential alternatives.

You can of course cancel your order, or alternatively amend it for an item that is in stock.

If you choose to wait for your item we will keep you informed about when we are expecting it.

Your card will not be charged for any item until we have it ready for shipping, though your card company may reserve funds if you have ordered online.

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